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01 - New Hire Training
Onboarding program, reading order, quizzes, certification
02 - Sales
Wireless and fiber sales procedures, pricing, scripts
03 - Billing and Account Management
Payments, cancellations, transfers, delinquency, vacation holds
06 - Email and Router Support
Email server settings, router channel guide
07 - Call Scripts and Procedures
Support, 7-day, 1-day, QA, scheduling scripts
08 - Optic Loop Utah
Plans, fiber troubleshooting, Ubiquiti wireless, bridging
09 - XL Broadband
XL overview, troubleshooting references
10 - Field Operations
Job templates, scheduling, tech territories
11 - Equipment and Technical Reference
NOC credentials, towers, probes, support guidelines
Internet Service Troubleshooting
Wireless and Fiber troubleshooting procedures for all brands