Guides

3rd Party Troubleshooting & Knowledge Links

Table of Contents Router TroubleshootingWiFi Security, Coverage & Interference MitigationPrinter WiFi TroubleshootingSites & V...

Billing Procedures

Payments, cancellations, transfers, delinquency, vacation holds

Call Scripts

Support, 7-day, 1-day, QA, scheduling scripts

Delinquent Reports

Email and Routers

Email server settings, router channel guide

Equipment Reference

NOC credentials, towers, probes, support guidelines

Fiber Sales

Wireless and fiber sales procedures, pricing, scripts

Fiber Service

Fiber troubleshooting for Bertram, DCB, and Optic Loop

Field Operations

Job templates, scheduling, tech territories

Onboarding

Onboarding program, reading order, quizzes, certification

Optic Loop

Plans, fiber troubleshooting, Ubiquiti wireless, bridging

Price Guide - All Networks

Reading Saisei Flow Data

When Saisei is inline and working you will be able to use it to analyze the traffic flow. Saisei is a traffic shaping tool and ...

Study Material

VitXi WebRTC

Where To Find Router MACs

Wireless Sales

Wireless and fiber sales procedures, pricing, scripts

Wireless Service

Cambium and Ubiquiti wireless troubleshooting for all brands