Email Server Settings

Bertram Internet Mail (bertramwireless.com)

Username: Full Email Address Password: Email Password

Without SSL

Incoming (POP3):

Server: mail.bertramwireless.com
Port: 110
SSL/Security: None
Authentication: None

Outgoing (SMTP):

Server: mail.bertramwireless.com
Port: 25 (alternate: 587)
SSL/Security: None
Authentication: Yes (use email address and password)

With SSL

Incoming (POP3):

Server: mail.bertramwireless.com
Port: 995
SSL/Security: SSL
Authentication: Password

Outgoing (SMTP):

Server: mail.bertramwireless.com
Port: 465
SSL/Security: SSL
Authentication: Yes (use email address and password)

NConnect.net Email

Incoming Server: pop.nconnect.net
Outgoing Server: smtp.nconnect.net
Turn on "Outgoing Authentication"
Username: full email address

Email Troubleshooting

For detailed email troubleshooting, the SmarterMail Knowledge Base covers everything from contact categories to spam white lists: https://portal.smartertools.com/kb/

Router Channel Translation

When setting up a customer's router Wi-Fi channel, you need to avoid interference with their SM frequency.

Rules:

If SM is 2.4GHz → the 2.4GHz router channel is critical (5GHz band doesn't matter as much)
If SM is 5GHz → the 5GHz router channel is critical (2.4GHz band doesn't matter as much)
Set the router channel as far from the SM frequency as possible

Direct the customer to their router login page. Have them find Wi-Fi settings and change the channel.

2.4GHz Channels

Ch 1 = 2412, Ch 2 = 2417, Ch 3 = 2422, Ch 4 = 2427, Ch 5 = 2432, Ch 6 = 2437, Ch 7 = 2442, Ch 8 = 2447, Ch 9 = 2452, Ch 10 = 2457, Ch 11 = 2462

5GHz Channels

Ch 36 = 5180, Ch 40 = 5200, Ch 44 = 5220, Ch 48 = 5240, Ch 149 = 5745, Ch 153 = 5765, Ch 157 = 5785, Ch 161 = 5805, Ch 165 = 5825