Company Overview & Support Hours

Our Brands

Bertram Communications LLC operates four ISP brands:

Bertram Wireless — Wireless + ALL Wisconsin fiber.
Door County Broadband (DCB) — Wireless, Door & Kewaunee Counties, WI
XL Broadband — Wireless, Indiana & Illinois
Optic Loop — Wireless + fiber, Ogden/Utah area

Support Hours

Sales & Customer Support: Mon–Fri 8:00 AM – 11:45 AM and 12:15 PM – 5:00 PM
Tier 2 Technical Support: Mon–Fri until 6:00 PM | Sat 9:00 AM – 1:00 PM
Tier 1 Support & Bill Pay: Available 24/7

Tier 1 cannot assist with billing inquiries or scheduling — only bill pay and basic troubleshooting.

Key Systems

Powercode — Customer accounts, billing, service plans, equipment management, job scheduling
Slack — Internal communication. Outage notifications go to relevant channels. Cancellations go to #cancellations
VitalPBX — Phone system
Customer Portal — https://billing.gobertram.com (customers can make payments, set up autopay, view billing history)

Main Phone Number

920-351-1023 (Bertram — default for all brands when no calling code is used) 920-868-9100 (Door County Broadband) 815-312-4454 (XL Broadband) 801-737-1900 (Optic Loop)