Optic Loop — Utah Operations

Monthly Service Plans

All plans: No contracts, unlimited monthly usage, no hidden costs, 24/7 support, free installation.

Farr West Fiber (New Customers Only)

$29.95 — up to 100 Mbps
$44.95 — up to 300 Mbps
$59.95 — up to 1 Gbps

Residential Fiber

$40.00 — up to 300 Mbps
$60.00 — up to 500 Mbps
$74.95 — up to 1 Gbps (select areas only)

Traditional Wireless (All Areas)

$40.00 — up to 10 Mbps
$60.00 — up to 25 Mbps

Micro Pop Wireless (Pilot: Farr West and Plain City)

$40.00 — up to 50 Mbps
$59.95 — up to 100 Mbps

Fiber Troubleshooting — Slow Speeds (Optic Loop)

Step 1: Access the NID

Click IP on the customer's account in Powercode. Login: admin / kara!@@% (hold shift 1225). Click WebFig.

Step 2: Check SFP Link

Click Interface tab → check SFP 1 for 1GIG link.

Step 3: Check Light Levels

Light levels between -5 and -12 are normal. If outside that range, escalate to engineering.

Step 4: Check Ethernet Interface

Click Ether1 for interface statistics. Scroll down for Ethernet errors. Check for 1Gig Termination — if less than 1Gig, bypass with customer.

Step 5: Check Bridge/Host

Bridge Interface → Host Tab → find Ethernet 1 MAC address (Customer WAN).

Step 6: Bypass Test

Add customer's equipment to Powercode for bypass:

Edit equipment details
Add MAC address from Ether 1 in bridge table (host tab)
Select IP range from correct customer DHCP pool
Save changes

Step 7: Reboot NID

In WebFig → System dropdown → Reboot. Have customer reseat ethernet cable for reconnect.

Step 8: Speed Test

Customer goes to speedtest.net — must use Ogden Utah / Optic Loop server.

Expected results for fiber: consistent speeds. 1GB connection should show ~900/900. Watch for errors on the NID's ethernet interface. Verify customer's device supports 1000base-t full duplex.

If still not hitting plan speeds after NID reboot, escalate to engineering.