Recent Books
Study Material
Delinquent Reports
Price Guide - All Networks
Where To Find Router MACs
VitXi WebRTC
Reading Saisei Flow Data
When Saisei is inline and working you will be able to use it to analyze the traffic flow. Saisei ...
3rd Party Troubleshooting & Knowledge Links
Table of Contents Router TroubleshootingWiFi Security, Coverage & Interference MitigationPrinter...
Fiber Service
Fiber troubleshooting for Bertram, DCB, and Optic Loop
Equipment Reference
NOC credentials, towers, probes, support guidelines
Field Operations
Job templates, scheduling, tech territories
XL Broadband
XL overview, troubleshooting references
Optic Loop
Plans, fiber troubleshooting, Ubiquiti wireless, bridging
Recently Updated Pages
CSR Training - Quiz Guide
Are there any fees associated with late or missed payments? If so, describe them.Late Fees - Lat...
How to set up Delinquent reports
Once you've downloaded the .CSV files you open them in your google workspace sheets program.Open ...
Collections Policy - MUST READ!!!
Bertram CommunicationsCollections policyOctober 29, 2025 The purpose of this policy is to establi...
How to grab reports
Go to the portal menu and select accounts and then select Delinquent Customers. Let the list gene...
Bertram Internet
Door County Broadband
XL Broadband
Optic Loop
Terms & Definitions
AP: Access Point – A specific RF transmitter on a tower. Can also be used to describe a 2nd WIFI ...
MAC Info
Important: Before beginning, if an account is set up to do Option 82 (Bertram Fiber or DCB PMP45...
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