Billing Procedures
Payments, cancellations, transfers, delinquency, vacation holds
Delinquent Accounts
Delinquent Accounts Timeline Accounts go delinquent on the 13th of the month. On the 14th, the fo...
Cancellation Procedure
Cancellation Procedure Equipment pickup fees and Early Termination Fees only apply to Bertram, XL...
Transfer of Service
Transfer of Service Use this procedure when a customer has sold their house to somebody who will ...
Adding Payment Methods & Processing Payments
Adding Payment Methods & Processing Payments Adding a New Payment Method We can add credit and de...
Shipping a POE to a Customer
Shipping a POE to a Customer If shipping a POE to a customer, charge the customer $25 on their ac...
Past Due Balance SOP (Detailed)
Past Due Balance SOP (Detailed) Delinquency If a customer does not pay their monthly bill by the ...