Costs of Services & Upgrade Checks

Service Call Costs

Accessory Costs

5ft Tripod: $65.00
10ft Tripod: $160.00
Non-Pen Mount: $200.00
Additional Labor: $50/hr ($25 per half hour)

Installation — No Contract (signs Terms & Conditions)

Installation Fee: $59.95
Equipment Rental Fee (one-time): $10.00
Includes: 1.5 hours of labor (additional: $75/hr), 75 ft cable (additional: $0.50/ft), PoE
Does NOT include tripod/pole/extended mount

Installation — 2-Year Contract

Installation Fee: $0.00
Equipment Rental Fee (one-time): $10.00
Includes: 3 hours of labor (additional: $50/hr), 150 ft cable (additional: $0.50/ft), PoE
Includes tripod/pole/extended mount if necessary

Other Products/Services

Equipment Pickup: $50.00
Early Termination Fee: $350.00
Vacation Hold: $15/mo (no data), up to 6 months
Vacation Hold Plus: $20/mo (768k for IoT devices), up to 6 months
PoE replacement: $20 + $5 shipping
Point to Point: $280.00 equipment + $50/hr labor + $0.50/ft cable
Static IP: $20/mo
Backup Service 5GHz (25x5): $10/mo + Protection Plan
Backup Service 3GHz (25x5): $15/mo + Protection Plan
Site Survey: $80.00

DCB & Bertram Upgrade Checks

When upgrading customers, you must ensure their radio can handle the faster speed.

DCB PMP450 — Max Throughput Check

Important: While Bertram radios are unlimited, on DCB most 2.4GHz and some 3GHz/5GHz radios are limited to 10 or 20 Mbps aggregate.

Log into the radio
Scroll to the very bottom of the Home page → Feature Key Information → Maximum Throughput
This is the max combined upload + download speed regardless of QoS or plan settings

If 10 Mbps aggregate: fastest plan without equipment swap = Gold 8 Mbps (8 down, 2 up) If 20 Mbps aggregate: fastest plan = Residential 15 Mbps (15 down, 5 up) If Unlimited: no hard limits on available plans

Running a Link Test — PMP450

Tools → Link Capacity Test
Mode: Link Test without Bridging
Hit Start Test
Divide results in half to determine max plan speed
- Example: 48 down / 18 up → 25 Mbps Residential plan is reasonable
Plans of 50 or 100 Mbps need approval from network engineering (backhaul capacity check)

Running a Link Test — ePMP

Tools → Wireless Link Tests → Start Test
Same rule: divide results in half for available plan speeds

Adjusting the Plan in Powercode

Service tab → Add Service → search Monthly Internet for desired plan
Uncheck Pro-rate Service to avoid generating credits/charges
Tell customer: "You'll get your new speeds right away, but the updated price will be on your next bill."

Verifying QoS After Plan Change (PMP450 Only)

After changing the plan, check Configuration → QoS:

Sustained Downlink/Uplink Data Rates should match new plan speeds
Speeds are in kbps (e.g., 15 Mbps = 15000)
If incorrect, update and Save and Reboot the radio

Note: This QoS verification is only needed for PMP450 radios. ePMP (Bertram, DCB) and Ubiquiti (XL, Optic Loop) get updated plan speeds immediately.

Vacation Hold — PMP450 Re-sync Quirk

On DCB and Bertram, when a customer comes off Vacation Hold with a PMP450 radio, Powercode sometimes fails to update QoS — they stay stuck at 56k vacation hold speeds.

Fix: Have them unplug their router from the PoE injector and power cycle the radio. This lets us get into the SM and update the QoS to return them to normal service.