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Discounts Explanation- Read First
Structured Retention Offers – New ProcessHey team—we're rolling out a smarter way to handle discounts and retention conversations. Here's how it works and how to talk about it with customers.THE OFFER STRUCTUREWhen you're offering a discount or service credit...
3rd Party Troubleshooting & Knowledge Links
Table of Contents Router TroubleshootingWiFi Security, Coverage & Interference MitigationPrinter WiFi TroubleshootingSites & Videos Relating To Other IssuesUtility Company Power Outage Sites
TP-Link (Router)
TP-Link Deco – LED Light MeaningsTP-Link – End of Life Models
Netgear (Router)
Netgear Orbi – LED Light MeaningsNetgear Nighthawk Router – LED Light MeaningsNetgear – End of Life Models (check Routers section)
Google (Router)
Google Nest – LED Light MeaningsGoogle – No Centralized End of Life listing but OnHub routers are End of Life.
eero (Router)
eero Mesh – LED Light Meaningseero – End of Life Models
ASUS (Router)
Asus Zen Mesh – LED Light MeaningsAsus – End of Life Models (check Wireless Routers section)
Linksys (Router)
Linksys Velop Mesh – LED Light MeaningsLinksys – End of Life Models (need to search the model of the router at the bottom). Generally if it is WiFi 5 (802.11ac) or earlier it is end of life.
DLink (Router)
Note that most DLink products are end of life even if not on this list and have unpatched security vulnerabilities. If a customer has a DLink router it is highly recommended they replace it with a different manufacturer’s router.DLink – End of Life Models
FTC - (WiFi Section)
FTC – How To Secure Your Home Wi-Fi NetworkTalks about WiFi encryption, keeping your router up to date and other router settings to disable for security.
Eyenetworks - (WiFi Section)
Eyenetworks – 10 Things In Your Home That Interfere & Block Wi-Fi
Upgrading Routers - (WiFi Section)
Upgrading Routers – How To Geek: Signs Its Time To Upgrade Your WiFi Router
Improving your WiFi - (WiFi Section)
Improving Your WiFi – How To Geek: 10 Ways to Improve Your Wi-Fi Without Buying Anything Talks about router placement, though some of the information gets deeper then the average customer can easily understand.
WiFi Range Extenders - (WiFi Section)
WiFi Range Extenders (video) – LTT: Don’t Buy A WiFi Range ExtenderWiFi Range Extenders – Wired: No Even the Best Wi-Fi Extender Isn’t Worth Your Time
WiFi Speeds & Differences - (WiFi Section)
Wifi Speeds & Differences – Intel: 2.4GHz vs 5GHz vs 6GHz: What’s the Difference Goes deeper then most customers need but specifically has a section where it says that in real-world conditions typical max speed of 2.4 wifi is 100mbps vs 1 gigabit for 5GHz.Powe...
HP - (Printer Section)
HP – Reconnecting to WiFi After a Router or Network Change
Brother - (Printer Section)
Brother – Connecting Printer to WiFi
Sites & Videos relating to other issues
Android TV Boxes (video) – LTT: Stop Buying Android TV Boxes Power Strip vs. Surge Protectors – How To Geek: Why You Should Replace Old Surge Protectors Don’t Use Wi-Fi Protected Setup (WPS) – XDA: 4 reasons you should turn off Wi-Fi Protected Setup right no...