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Optic Loop — Utah Operations Monthly Service Plans All plans: No contracts, unlimited monthly usage, no hidden costs, 24/7 support, free installation. Farr West Fiber (New Customers Only) $29.95 — up to 100 Mbps $44.95 — up to 300 Mbps $59.95 — up to 1 Gbps ...

Optic Loop — Wireless Troubleshooting & Bridging Ubiquiti Wireless Troubleshooting (Optic Loop) Optic Loop wireless uses Ubiquiti equipment, which is different from Cambium (Bertram/DCB/XL). Step 1: Log Into the SM Step 2: Check Signal Strength On the Main pag...

XL Broadband — Indiana & Illinois Overview XL Broadband serves customers in Indiana and Illinois. Uses the same Powercode system as all other brands. Phone number: 815-312-4454 (outbound calling code: #33) Troubleshooting XL Broadband uses the same Cambium wir...

Scheduling Jobs & Job Note Templates Job Note Templates Use these templates when scheduling Installs, Service Calls, and Upgrades: Install Time: Phone: Plan: Contract: 3 year or standard install Roof: 1 or 2 story / Shingle or Metal Router: Does customer have ...

Equipment Reference Towers — Do NOT Install On The following towers are not to be used for new installations: Ashippun Shirley C Tower Nordin North Any 2.4 Tower Rubicon H20 Alto SM Probe Configuration (SNMP Monitoring) Type: ICMP Community String: backinbl...

Canopy Network Updater Steps For firmware updates on Cambium equipment via the Canopy Network Updater tool. Launch Canopy Network Updater Select Update → Manage Packages → ensure the 21.0 STA is selected Right-click NETWORK ROOT → click Add Network Element Un...

NOC Login Credentials & Support Guidelines Equipment Login Credentials by Brand Bertram CPE Radios / Fiber NIDs / Mercury Routers Normal Cambium SM (PMP450 & Canopy 100): admin / plut0 Former Mercury ePMP or 3GHz PMP450b: admin / HgAdmin If re-used from DCB,...

Fiber Troubleshooting — Bertram & DCBOverviewBertram Wireless handles ALL Wisconsin fiber. Fiber customers use a NID (Network Interface Device) on the outside of their home instead of a radio/SM. The customer plugs their router into the NID Ethernet port.Key d...

Open customers account2. Click on Services Tab 3. Click Add Service 4. Look for the 3rd box from the top and says Self-Expiring Discount and select the correct plan and click add. 5. Complete