Advanced Search
Search Results
91 total results found
Utility Company Power Outage Sites
poweroutage.us – A nationwide site with county by county power outage information for most major utility companies including WPS, We Energies, ComEd (Illinois), and Rocky Mountain Power. There are also links to the individual companies’ outage maps WPS – Outa...
Reading Saisei Flow Data
When Saisei is inline and working you will be able to use it to analyze the traffic flow. Saisei is a traffic shaping tool and the diagnostics in Powercode are useful for troubleshooting. However, Saisei is not a term that should be used with customers, you ca...
Saisei Flow Data
The diagnostic tools are available under the “Saisei Graphs” portion of the account (it is also available under the account’s equipment). Saisei Graphs The first graph will show the traffic from the specific applications (such as microsoft or netflix). You ca...
Terms & Definitions
AP: Access Point – A specific RF transmitter on a tower. Can also be used to describe a 2nd WIFI broadcasting device on a customer’s internal network besides the primary wireless router. ARP Table: An ARP (Address Resolution Protocol) table is a way of mapping...
VitXi WebRTC
VitXi WebRTC Walkthrough
Login Log in using your provided username or email address and your password. Calling Out To make a call, navigate to Calls on the top left-hand side. From this page on the bottom left, you should be able to dial out. Through this page, you can als...
Where To Find Router MACs
MAC Info
Important: Before beginning, if an account is set up to do Option 82 (Bertram Fiber or DCB PMP450s) then it is not necessary to update the MAC address on the account and you should not be making adjustments to their equipment. Also, if a customer’s radio is ...
Price Guide - All Networks
Optic Loop
XL Broadband
Door County Broadband
Bertram Internet
Delinquent Reports
How to grab reports
Go to the portal menu and select accounts and then select Delinquent Customers. Let the list generate and at the bottom right you should see an export option to .CSV, if you do not see this contact I.T. to give you permissions if you are authorized to do so.
Collections Policy - MUST READ!!!
Bertram CommunicationsCollections policyOctober 29, 2025 The purpose of this policy is to establish consistent and fair procedures for collectingoutstanding balances owed to Bertram Communications, ensuring financial stability whilemaintaining positive custome...
How to set up Delinquent reports
Once you've downloaded the .CSV files you open them in your google workspace sheets program.Open up your google workspace and click on the Sheets App. Once sheets is open click File at the top left and click Import. Click upload Select each file and import the...