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Open customers account2. Click on Services Tab 3. Click Add Service 4. Look for the 3rd box from the top and says Self-Expiring Discount and select the correct plan and click add. 5. Complete

Structured Retention Offers – New ProcessHey team—we're rolling out a smarter way to handle discounts and retention conversations. Here's how it works and how to talk about it with customers.THE OFFER STRUCTUREWhen you're offering a discount or service credit...

The diagnostic tools are available under the “Saisei Graphs” portion of the account (it is also available under the account’s equipment). Saisei Graphs The first graph will show the traffic from the specific applications (such as microsoft or netflix). You ca...

AP: Access Point – A specific RF transmitter on a tower. Can also be used to describe a 2nd WIFI broadcasting device on a customer’s internal network besides the primary wireless router. ARP Table: An ARP (Address Resolution Protocol) table is a way of mapping...

Login Log in using your provided username or email address and your password. Calling Out To make a call, navigate to Calls on the top left-hand side. From this page on the bottom left, you should be able to dial out. Through this page, you can als...

Important:  Before beginning, if an account is set up to do Option 82 (Bertram Fiber or DCB PMP450s) then it is not necessary to update the MAC address on the account and you should not be making adjustments to their equipment. Also, if a customer’s radio is ...

Go to the portal menu and select accounts and then select Delinquent Customers. Let the list generate and at the bottom right you should see an export option to .CSV, if you do not see this contact I.T. to give you permissions if you are authorized to do so.

Bertram CommunicationsCollections policyOctober 29, 2025 The purpose of this policy is to establish consistent and fair procedures for collectingoutstanding balances owed to Bertram Communications, ensuring financial stability whilemaintaining positive custome...

Once you've downloaded the .CSV files you open them in your google workspace sheets program.Open up your google workspace and click on the Sheets App. Once sheets is open click File at the top left and click Import. Click upload Select each file and import the...

Are there any fees associated with late or missed payments? If so, describe them.Late Fees - Late fees apply to a customer when they fail to pay on time. The payment is due on the 1st of every month and the late fee applies when they fail to pay in by the due...