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Are there any fees associated with late or missed payments? If so, describe them.Late Fees - Lat...

Once you've downloaded the .CSV files you open them in your google workspace sheets program.Open ...

Bertram CommunicationsCollections policyOctober 29, 2025 The purpose of this policy is to establi...

Go to the portal menu and select accounts and then select Delinquent Customers. Let the list gene...

AP: Access Point – A specific RF transmitter on a tower. Can also be used to describe a 2nd WIFI ...

Important:  Before beginning, if an account is set up to do Option 82 (Bertram Fiber or DCB PMP45...

Login Log in using your provided username or email address and your password. Calling Out ...

Program Structure — 3 Weeks Week 1: Classroom Training (Days 1–5) Read through the KB articles i...

The diagnostic tools are available under the “Saisei Graphs” portion of the account (it is also a...

Structured Retention Offers – New ProcessHey team—we're rolling out a smarter way to handle disc...

Open customers account2. Click on Services Tab 3. Click Add Service 4. Look for the 3rd box fr...

Slow Internet Troubleshooting Step 1: Log Into the SM Step 2: Check Signal Strength On the SM hom...

Adding Payment Methods & Processing Payments Adding a New Payment Method We can add credit and de...

Company Overview & Support Hours Our Brands Bertram Communications LLC operates four ISP brands: ...

Fiber Troubleshooting — Bertram & DCBOverviewBertram Wireless handles ALL Wisconsin fiber. Fiber ...

NOC Login Credentials & Support Guidelines Equipment Login Credentials by Brand Bertram CPE Radio...