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NOC Login Credentials & Support Guidelines
NOC Login Credentials & Support Guidelines Equipment Login Credentials by Brand Bertram CPE Radio...
Equipment Reference
Equipment Reference Towers — Do NOT Install On The following towers are not to be used for new in...
Scheduling Jobs & Job Note Templates
Scheduling Jobs & Job Note Templates Job Note Templates Use these templates when scheduling Insta...
XL Broadband — Indiana & Illinois
XL Broadband — Indiana & Illinois Overview XL Broadband serves customers in Indiana and Illinois....
Optic Loop — Wireless Troubleshooting & Bridging
Optic Loop — Wireless Troubleshooting & Bridging Ubiquiti Wireless Troubleshooting (Optic Loop) O...
Optic Loop — Utah Operations
Optic Loop — Utah Operations Monthly Service Plans All plans: No contracts, unlimited monthly usa...
Call Scripts
Call Scripts Support Call Script (Inbound) "Thank you for calling Bertram Internet. This is [you...
Email Server Settings
Email Server Settings Bertram Internet Mail (bertramwireless.com) Username: Full Email Address Pa...
SM Configuration: Bridging, NAT, DMZ, Static IP, QoS
SM Configuration: Bridging, NAT, DMZ, Static IP, QoS Bridging an SM Use when the NAT Out Of Resou...
Understanding NAT DHCP
Understanding NAT DHCP What is DHCP? DHCP (Dynamic Host Configuration Protocol) automatically ass...
No Internet — Inactive SM (Radio Offline)
No Internet — Inactive SM (Radio Offline) Use this when the customer is offline and their equipme...
No Internet — Active SM (Radio Online)
No Internet — Active SM (Radio Online) Use this when the customer has no internet but their radio...
Past Due Balance SOP (Detailed)
Past Due Balance SOP (Detailed) Delinquency If a customer does not pay their monthly bill by the ...
Shipping a POE to a Customer
Shipping a POE to a Customer If shipping a POE to a customer, charge the customer $25 on their ac...
Transfer of Service
Transfer of Service Use this procedure when a customer has sold their house to somebody who will ...
Cancellation Procedure
Cancellation Procedure Equipment pickup fees and Early Termination Fees only apply to Bertram, XL...
Delinquent Accounts
Delinquent Accounts Timeline Accounts go delinquent on the 13th of the month. On the 14th, the fo...
Fiber Sale Call Guidelines
Fiber Sale Call Guidelines Author: Chris Bratcher | Updated: August 2024 Call Pick-Up Introductio...
Wireless Sales Call Script (Detailed)
Wireless Sales Call Script (Detailed) Authors: Chris Bratcher, Mark Will | Updated: August 2024 C...
Costs of Services & Upgrade Checks
Costs of Services & Upgrade Checks Service Call Costs Accessory Costs 5ft Tripod: $65.00 10ft Tr...