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SM Configuration: Bridging, NAT, DMZ, Static IP, QoS Bridging an SM Use when the NAT Out Of Resources count is high (1000+), or when a customer needs a direct public IP. Open the SM → Configuration → NAT Change NAT Enable/Disable to Disabled. Equipment will r...

Understanding NAT DHCP What is DHCP? DHCP (Dynamic Host Configuration Protocol) automatically assigns unique network names (IP addresses) to devices on a network. Without DHCP, every device would need to be manually configured. The NAT DHCP Menu on an SM DHCP ...

Email Server Settings Bertram Internet Mail (bertramwireless.com) Username: Full Email Address Password: Email Password Without SSL Incoming (POP3): Server: mail.bertramwireless.com Port: 110 SSL/Security: None Authentication: None Outgoing (SMTP): Server: ...

Call Scripts Support Call Script (Inbound) "Thank you for calling Bertram Internet. This is [your name] speaking." "Great, I surely can help with that. First, I need some basic information which will help in serving you better. May I have your name and addres...

Optic Loop — Utah Operations Monthly Service Plans All plans: No contracts, unlimited monthly usage, no hidden costs, 24/7 support, free installation. Farr West Fiber (New Customers Only) $29.95 — up to 100 Mbps $44.95 — up to 300 Mbps $59.95 — up to 1 Gbps ...

Optic Loop — Wireless Troubleshooting & Bridging Ubiquiti Wireless Troubleshooting (Optic Loop) Optic Loop wireless uses Ubiquiti equipment, which is different from Cambium (Bertram/DCB/XL). Step 1: Log Into the SM Step 2: Check Signal Strength On the Main pag...

XL Broadband — Indiana & Illinois Overview XL Broadband serves customers in Indiana and Illinois. Uses the same Powercode system as all other brands. Phone number: 815-312-4454 (outbound calling code: #33) Troubleshooting XL Broadband uses the same Cambium wir...

Scheduling Jobs & Job Note Templates Job Note Templates Use these templates when scheduling Installs, Service Calls, and Upgrades: Install Time: Phone: Plan: Contract: 3 year or standard install Roof: 1 or 2 story / Shingle or Metal Router: Does customer have ...

Equipment Reference Towers — Do NOT Install On The following towers are not to be used for new installations: Ashippun Shirley C Tower Nordin North Any 2.4 Tower Rubicon H20 Alto SM Probe Configuration (SNMP Monitoring) Type: ICMP Community String: backinbl...

Canopy Network Updater Steps For firmware updates on Cambium equipment via the Canopy Network Updater tool. Launch Canopy Network Updater Select Update → Manage Packages → ensure the 21.0 STA is selected Right-click NETWORK ROOT → click Add Network Element Un...

NOC Login Credentials & Support Guidelines Equipment Login Credentials by Brand Bertram CPE Radios / Fiber NIDs / Mercury Routers Normal Cambium SM (PMP450 & Canopy 100): admin / plut0 Former Mercury ePMP or 3GHz PMP450b: admin / HgAdmin If re-used from DCB,...

Fiber Troubleshooting — Bertram & DCBOverviewBertram Wireless handles ALL Wisconsin fiber. Fiber customers use a NID (Network Interface Device) on the outside of their home instead of a radio/SM. The customer plugs their router into the NID Ethernet port.Key d...